Shipping & Returns
We ship across Canada, free on orders over $200 CAD. If something isn't right, you have 30 days from receiving your order to request a return.
Free over $200
Free shipping across Canada on orders over $200 CAD.
1–2 business days
Orders are processed within 1–2 business days.
30-day returns
Request a return within 30 days of receiving your item.
7 days to report damage
Report damaged items within 7 days, with photos.
How shipping works
5 steps- STEP 01
Order
Check out with your shipping address. Shipping is free on orders over $200 CAD; otherwise rates are shown at checkout.
- STEP 02
We process
Orders are processed within 1–2 business days. Weekend and holiday orders are processed the next business day.
- STEP 03
We ship
When your order ships, you'll get an email with a tracking number.
Estimated delivery times are shown at checkout, based on your location and shipping method.
- STEP 04
Check
Check your order when it arrives. If anything is damaged, take photos of the item and the packaging.
Report it within 7 days.
- STEP 05
Assemble
Products that need assembly come with all the hardware and an assembly manual.
What can be returned
30 days from receiving your itemCan be returned
- Requested within 30 days of receiving your item.
- Unused, in the same condition you received it, with tags and in the original packaging.
- With your receipt or proof of purchase.
Can't be returned
- Sale items and gift cards.
- Perishable goods, such as food or treats.
- Custom or personalized items.
- Personal care goods.
- Hazardous materials, flammable liquids or gases.
Shipping & return details
8 questionsView all FAQsEmail info.markif@gmail.com with your order number and the item you'd like to return.
If your return is accepted, we'll send you a return shipping label and instructions.
Items sent back without first requesting a return will not be accepted.
We'll let you know once we've received and inspected your return, and whether the refund is approved.
If approved, you'll be refunded to your original payment method within 10 business days. Your bank may take a little longer to post it.
If more than 15 business days have passed since we approved your return, contact us.
Email us within 7 days of receiving your order, with your order number and photos of the item and the packaging.
We'll evaluate the issue and make it right.
Once your order ships, you'll get a confirmation email with a tracking number.
Return shipping is the customer's responsibility.
The return shipping cost is deducted from your refund.
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order.
Yes, before it ships. A 5% cancellation fee applies.
Once an order has shipped, it can't be cancelled, and our return policy applies instead.
We do our best to meet delivery estimates, but carrier issues or busy periods can occasionally cause delays.
Contact us if you have questions about your shipment.
Returns & help
Contact usReturns
- Request a return within 30 days of receiving your item, unused and in its original packaging.
- Email us first; we'll send a return label and instructions.
- Return shipping is your cost and is deducted from your refund.
- Refunds go back to your original payment method within 10 business days of approval.
Questions about your order?
Contact us and we'll help.