Contact Us
Questions about an order, or not sure which product suits your pet? We're here to help.
Send us a message
Include your order number if your message is about an order. For damaged items, email photos of the item and the packaging to info.markif@gmail.com within 7 days of receiving your order.
View all FAQsBefore you write
8 quick answersView all FAQs01Where do you ship, and is shipping free?
We ship across Canada. Shipping is free on orders over $200 CAD; under that, shipping is calculated at checkout.
03What if my order arrives damaged?
Take photos of the item and the packaging, then email info.markif@gmail.com with your order number within 7 days of receiving it. We'll look into it and make it right.
05Do products need assembly?
Products that need assembly come with all the hardware and an assembly manual.
07How do I track my order?
When your order ships, you'll get an email with your tracking number.
02How long does shipping take?
Orders are processed within 1–2 business days. Rates and estimated delivery times are shown at checkout, and we email you tracking details once your order ships.
04What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unused and in their original packaging. Email us first to start a return.
06Can I cancel my order?
Yes, before it ships. A 5% cancellation fee applies. Once an order has shipped, our return policy applies instead.
08When will I get my refund?
Once your return is received and approved, you'll be refunded to your original payment method within 10 business days.